Support
SUPPORT PLANS
Skilled and technical support
Telesoft delivers global mission-critical support services for our products and we have an enviable reputation for global commissioning, consulting, field support and product repair.
Our worldwide commissioning, consulting and 24/7 support is delivered by highly-skilled, experienced and professional cyber security advisors ensuring your applications run with high reliability, giving end-customers a dependable service.
We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.
SUPPORT PLANS
Service Level Agreements
Packages
Bronze
Silver
Gold
Service Hours
Bronze
8:30 - 17:00
Silver
8:30 - 17:00
Gold
24/7
Email Support
Bronze
Yes
Silver
Yes
Gold
Yes
Phone Support
Bronze
Limited
Silver
Yes
Gold
Yes
24/7 Phone Support
Bronze
-
Silver
-
Gold
Yes
Initial Response
Bronze
1 day
Silver
4 hours
Gold
2 hours
Renewal Period
Bronze
Annually
Silver
Annually
Gold
Annually