Privacy Policy

How we collect, use, and protect your personal data

Last Updated: May 20, 2026
Effective Date: May 20, 2026
Data Controller: threat-hunting.co.uk (Division of Telesoft Technologies)

1. Introduction

We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact Forms: Name, email address, phone number, company name, and messages
  • Account Registration: Account credentials, business information, and configuration preferences
  • SOC Builder: Network configuration data, security requirements, and organisational information
  • Help Requests: Contact details and assistance inquiries
  • Subscriptions: Billing information and service preferences

2.2 Automatically Collected Information

  • Server Logs: IP address, browser type, operating system, pages visited, and time spent
  • Cookies and Tracking: Session information, preferences, and analytics data
  • Device Information: Device type, screen resolution, and language settings

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

  • Consent: Where you have explicitly consented to specific processing
  • Contract: To fulfil our service agreements with you
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: To improve our services and prevent fraud

4. How We Use Your Information

We use your personal data for the following purposes:

  • Providing and improving our SOCaaS platform and managed detection and response (MDR) services
  • Responding to your enquiries and support requests
  • Processing payments and managing billing
  • Sending service updates and security notices
  • Conducting security assessments and threat analysis
  • Complying with legal obligations
  • Preventing fraud and abuse
  • Analysing website usage (with your consent for non-essential analytics)

5. Data Sharing

We do not sell your personal data. We only share your information with:

  • Service Providers: Third-party vendors who help us deliver services (under data processing agreements)
  • Legal Requirements: When required by law, court order, or regulatory authority
  • Business Partners: Only with your explicit consent
  • Parent Company: Telesoft Technologies (for internal business purposes)

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@threat-hunting.co.uk
Phone: +44 1258 457500
Address: Observatory House, Blandford, Dorset, DT11 9LQ